Switchboard Connect
A no-fluff newsletter on the what, why, and how of AI & Ops—for operators without billion-dollar budgets.
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For teams stuck between "we need to modernize" and "but how?"
On the real cost of building it yourself, why your ERP isn't going anywhere, and what happens when OpenAI tries to do everything at once.
AI is creating new roles, burning out early adopters, and rewriting the economics of custom software.
The biggest wins in 2026 won’t come from “more AI.” They’ll come from better rails: workflows, systems, and coordination.
A 3% full automation rate of typical jobs reminds us that digital transformation is still a very human project.
From Claude’s new “Skills” to the not-so-bubbly AI market and a dashboard reckoning, here’s what matters this week.
From simple workflows to vibe coding and AI teammates in Notion, here’s the week’s big AI tool launches that we're using.
And what the teams seeing results from AI are doing differently than most.
Sharing the tactics and insights that are (actually) working for leaders.
The numbers are in and they're fascinating.
And something that resonated with a group of CEO's I met with this week.
Automating client onboarding, CEO's reckoning with their process, and Box's guide to being an AI-first company.
